What we do
Open Door Referrals builds Resolve72, software for in-home care agencies in North Carolina.
Each agency gets its own local phone number, email address and online form. Every call, voicemail, text, email and form message is captured in one place, sorted, and put on the 72-hour investigation clock that North Carolina sets for home care complaints (G.S. 131E-144.6(b)). Office staff can also add complaints made in person or by letter or fax.
Directors see what's due, staff follow up with families from the same screen, and the inspection log is kept up to date as they work.
We're looking for home care agencies to help test it. Learn more and sign up at resolve72.com.
Who it's for
Licensed in-home care agencies in Southeastern North Carolina, starting with New Hanover, Brunswick and Pender counties.